We will start producing your order right after the Deposit or Down Payment has been received as we work directly with local artisans and craftsmen.

You can check the status of your order by entering My account and then selecting the Orders section on the left of the page.

Click on the order number and you will see the order status in the top right corner. If you do not know your order number, you can locate it by looking at your order confirmation email.

When a shipping status has appeared on your order, you will be able to track your shipment on the shipping agent’s website.

Please note that once your package has shipped, tracking information will take up to 24 hours to appear in a carrier’s system.

If you have any further questions, please お問合せ

The production time estimation is 5-8 weeks for most products i.e.: homewares, home decor, handicrafts, or other smaller products. For furniture or bigger and more complex products, it takes approx. 7–10 weeks. This is to reduce the moisture in your furniture so they are perfect and proper kiln drying when ready to pack and ship.

For larger projects, production time will vary based on each case. For more info please お問合せ.